Shipping & Returns

Dispatch Time

Baby Pandas aims to dispatch all orders within 3 working days. Milestone blankets and bespoke items may take up to 10 working days to dispatch. Please note these are dispatch times, not shipping times.

Need something urgently? Get in touch and we will do my best to accommodate- though during busy periods this isn't always possible, so thank you for your understanding.


Delivery Method

We ship using the following method

- Royal Mail first or second class

- Evri standard delivery

- Evri International tracked delivery

- DHL / Fedex / UPS for International wholesale accounts

 

Shipping fee is automatically calculated at the checkout.

 

Gift

We do not include an invoice or dispatch note with your order unless you specifically requested. We can add a gift note free of charge.

 

Packaging

We're proud to package your order in biodegradable mailbags, kinder to the planet with every parcel we send.

 

Delay

Please email hello@babypandas.co.uk to enquire if your parcel is more than 1 week late.

 

Important notice:

Oversea customers are responsible for paying custom tax/VAT when the goods enter the country of your residents. 

 

Exchange/Returns

  • Cancellations: Please request within 24 hours of purchase.
  • Personalised, custom, or sale items: Not eligible for exchange or refund, unless the item is damaged or faulty.
  • Non-personalised items: Contact us within 7 days of receiving your order to arrange an exchange or return.